Terms and Conditions

Cancellation & Rescheduling Policy

  • Bookings are not confirmed until the payment is received from the customer (customer – participant on the tour)

  • Cancellation policy applies to all clients (client – the person who books and confirms the booking with Adventure Bay Charters)

  • No refund will be provided for cancellations made less than 48 hours in advance, or in case or no show.

  • A cancellation fee of 20% applies for cancellations or booking changes made less than 14 days in advance.

  • A 10% fee will be charged for cancellation or booking changes more than 14 days prior to departure date.

If the cancellation is due to COVID-19 travel restrictions or “flu-like symptoms” (Supported by a medical certificate) we will issue a full value gift voucher which is valid for 3 years or the chance for you to amend your tour to an alternative date in the future.


Gift Vouchers Cancellation Policy

You have the right to request a refund for unused gift vouchers without giving reasons within the 14 day cancellation period after purchase. The refund will be processed back to the purchaser only.

The cancellation period commences from the moment you place your order until 14 days after placing the order.

E-Bike Guided Tour
Must be booked 2hours in advance and full payment made at time of booking.
Subject to availability
Must be over 13years of age and all bike riders MUST BE competent bike riders. If under 18, must be
riding with a parent and prepared for rough terrain.
Must sign a Waiver, accepting agreement of hire of E-Bikes and Tour and accepts that bike riding is a
dangerous undertaking and has inherent dangers and risks. Accepts that in undertaking such
activities, does so at their own risk.
All Hirers/Guests authorise Australian Coastal Safaris to charge the nominated credit card to recover
costs associated with any damages (negligence) of the E-Mountain Bikes at current Australian
recommended retail prices.
The Hirer must advise Australian Coastal Safaris if they require a time or date change. This can only
be changed 24 hours prior (or before) the original Tour date, subject to availability.

Sign & Agree to the Online E-Mountain Bike Waiver

Bad Weather

We are able to go in most weather conditions however in extreme cases we will either postpone if suitable or refund full monies paid.

Terms and Conditions

  • Participation entirely at own risk, with full indemnity to Adventure Bay Charters.

  • All departures are from the Adventure Bay Charters Office (2 South Quay Boulevard, Port Lincoln) 

  • Return transfers are non-refundable.

  • If you transfer details are not provided at the time of booking we cannot guarantee pick ups.

  • Return transfer rates are not for private transfers.

  • Your Online booking receipt must be presented at the gate to show proof of purchase.

  • Vessel will depart at departure time shown, NO refunds will be given for missed bookings or late arrivals.

  • Bookings are subject to minimum numbers.

  • Adventure Bay Charters reserves the right to offer an alternate trip or alternate date if the trip is cancelled by us.

  • On purchase of a tour No refunds will be given unless the trip is cancelled by Adventure Bay Charters.

  • All bookings must be paid in full to confirm booking unless stated or agreed otherwise.

  • Adventure Bay Charters offer deferrals or alternative dates on a case by case basis.

  • Guests must be at departure point at least 15 minutes before departure time.